Technical support

technical support

Our dedicated technical support team consists of Ph.D.-level scientists with a wealth of hands-on research experience in both basic and applied research to help you achieve your objectives. Get pre-sales assistance for product selection, or discuss product protocols and applications, post-sales interpretation of data, and resolution of technical issues. We can assist you with Takara-, Clontech-, and Cellartis-brand products (including products formerly sold by Rubicon Genomics and WaferGen Bio-Systems).

Contact us
Hours	Monday through Friday (excluding major holidays) 7:00 am–5:00 pm PST
Email	Technical_Support@takarabio.com
Tel	800.662.2566 (toll-free) 650.919.7300 (phone)
Fax	650.424.1064 (fax)
Or complete the form at the bottom of the page

Inquiries concerning product pricing, availability, billing, shipping and handling, etc., should be addressed to our Customer Service department at ordersUS@takarabio.com.

Useful links

FAQs | Tips | Product overviews | Product selection guides

Submit a technical support inquiry

For the fastest service, please include relevant product catalog numbers and a brief description of the topic(s) you wish to address with each inquiry. We usually respond within 24 hours of receiving an inquiry, although response times may be longer for requests received during evenings or on weekends. In general, we prefer to respond via email because it allows us to provide in-depth explanations and supporting data, and to ensure that customers receive all necessary information.

Check our tips and FAQs pages to find the answers you are looking for:

Takara Bio USA, Inc.
United States/Canada: +1.800.662.2566 • Asia Pacific: +1.650.919.7300 • Europe: +33.(0)1.3904.6880 • Japan: +81.(0)77.565.6999
FOR RESEARCH USE ONLY. NOT FOR USE IN DIAGNOSTIC PROCEDURES. © 2024 Takara Bio Inc. All Rights Reserved. All trademarks are the property of Takara Bio Inc. or its affiliate(s) in the U.S. and/or other countries or their respective owners. Certain trademarks may not be registered in all jurisdictions. Additional product, intellectual property, and restricted use information is available at takarabio.com.